Slots / Live
At plush ph, we keep your personal information under clear, accountable controls — from the moment you open an account to every transaction you make through GCash, GrabPay, or PESONet. This policy tells you exactly what we collect, why we collect it, and what you can do about it.
This policy applies to information collected when you register, log in, or interact with plush ph through any device — desktop, tablet, or mobile. We collect details you provide directly: your name, contact information, and the payment method you connect to your account wallet, whether that is GCash, GrabPay, or PESONet. We also collect session data automatically, such as device type, browser activity, and pages visited, to keep your account functioning correctly across sessions. We use your information to process account requests, verify identity where required, and route payment transactions through the rails you select. We do not sell your personal data to third parties for their own marketing use. Where we engage service providers to support platform operations, those providers are bound by data handling terms consistent with this policy. Access to plush ph and the services described here depends on local law and is available only where local regulations permit. Retention periods follow the minimum required by applicable rules; data no longer needed for operational or legal purposes is removed on a scheduled basis. If you have a question about how a specific piece of your data is used, the contact paths in the Support section of this page are the right starting point.
Understanding the boundary of this policy helps you know where our data commitments apply and where you need to check separately. The four areas below clarify what falls inside our policy and what sits outside it.
Inside scope. Everything related to your plush ph account — login credentials, profile details, session history, and account wallet records — is covered by this policy. We control how this data is stored and who can access it.
Partially inside scope. We record the payment method you select and the transaction reference. The actual transfer is processed by the payment provider — GCash, GrabPay, or PESONet — under their own terms. Their privacy practices apply to the transfer side.
Inside scope for behavioural data only. We record which sections and game categories you visit to maintain session continuity. Game outcome data is processed by the game studio and is not personal data under this policy.
Outside scope. Links or integrations that take you to a third-party site or service fall under that party's own privacy terms. We do not control their data practices, and this policy does not extend to them.
You have real, actionable choices over the personal data plush ph holds about you. Reviewing what we have, correcting anything that is wrong, and asking questions about retention are all things you can do through the channels described here. We do not require you to go through a lengthy process to exercise these rights — the steps are straightforward and handled by our support team. Start by logging into your account; most profile details are visible and editable directly from your account dashboard. For records that are not directly editable — such as historical transaction logs — you can request a copy or raise a correction by contacting support. We aim to respond to data-related requests within the timeframe required by applicable rules in your eligible region. If your request involves your payment method details linked to GCash, GrabPay, or PESONet, note that those records are partially held by the payment provider and a separate request to them may also be needed.
Log in and open your account dashboard to see the personal details and transaction history we hold. If you need a formal data export, contact support with your registered account details and specify what you are requesting.
Profile fields such as contact information can be updated directly in your account settings after login. For fields that are locked after verification, submit a correction request through the support channel and provide the accurate information.
If you are unsure why we hold a particular piece of information or how long we keep it, send your question through email support. Reference your account and the specific data point you are asking about so we can give you a precise answer.
Where permitted by applicable law in your region, you may request that we remove personal data that is no longer required for legal or operational purposes. Submit this through the support contact path; we will confirm what can and cannot be actioned under current rules.
Privacy questions are handled directly. Use the contact paths below to reach the right team, and include your account reference and a clear description of your request so we can respond without delays.
Send privacy-related requests, correction notices, or data questions to our support email. Include your registered account identifier and describe the data concern clearly. We respond within the period required for your eligible region.
For quicker clarification on policy questions, use the live chat channel available after login. This is the fastest way to confirm whether a data matter needs a formal written request or can be resolved on the spot.
Many data actions — reviewing profile details, checking transaction records, updating contact information — do not require contacting us at all. Check your account dashboard after login first; the relevant fields and history are shown there.
We apply consistent controls across the data we hold about you. This section outlines the four main areas: how cookies work on this platform, how account security is maintained, how long we keep your data, and who is responsible for policy changes.
We use session cookies to keep you logged in across page loads and to remember your account state when you switch devices mid-session. Preference cookies are optional; you can adjust them from the cookie settings accessible in the site footer. Analytics data is aggregated and does not identify you individually.
Account credentials are stored in hashed form and are not accessible in plain text by support staff. When you connect a payment method such as GCash or GrabPay, the linking process uses the provider's own secure authentication — we receive a token reference, not your full payment credentials.
We keep personal data for the period required by the rules applicable in your eligible region. Transaction records tied to GCash, GrabPay, or PESONet payments are retained for the minimum period required for financial record-keeping. Data not required for legal or operational reasons is removed on a scheduled basis.
When this policy changes materially, we post the updated version at this page address and note the change date at the top of the document. Continued use of your account after a posted update constitutes acknowledgment. To ask about a specific change, contact us through the email support path listed in the Support section above.
Real questions about how plush ph handles your personal data, answered directly.
We collect the details you provide during registration — name, contact information, and the credentials you set. Once you connect a payment method like GCash or GrabPay, we store a reference token from that provider. We also collect session data automatically to keep your account working across devices.
Yes. Log in and open your account dashboard to view your profile details and transaction history. If you need a formal export of records not shown there, contact email support with your account reference and specify what you are requesting. We handle these within the timeframe required by applicable rules.
We do not sell your personal data. We engage service providers — such as payment processors for GCash, GrabPay, and PESONet — who handle specific parts of the service under data handling terms aligned with this policy. Their own privacy terms govern the portions they process on their side.
Retention follows the minimum period required by applicable law in your eligible region. Transaction records linked to payment rails are kept for the minimum period required for financial record-keeping. Data that is no longer operationally or legally required is removed on a scheduled basis.
Contact details and most profile fields are editable directly in your account settings after login. Fields that are locked after identity verification require a formal correction request through support. Send your account reference and the accurate information, and we will confirm what can be updated.
We retain data for the minimum period required by rules applicable in your eligible region, even after an account becomes inactive. Once that retention period ends and there is no legal reason to keep the records, the data is removed. You can request information about your specific retention period through email support.