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These terms set out your obligations and ours when you access plush ph from an eligible Philippines region. Availability depends on local law — read this page before you use your account, and reach out through our support channels if anything is unclear.
Access to plush ph is subject to the laws of the jurisdiction from which you connect. We do not represent that any service, account feature, or transaction channel is lawfully available in every location. Where local law permits, account transactions may run through GCash, GrabPay, or PESONet — but the legal permissibility of those transactions is determined by your local rules, not by the availability of those payment rails on our platform. By creating and using an account, you confirm that you have satisfied yourself that access is permitted where you are located. We reserve the right to restrict or suspend account access in regions where eligibility cannot be confirmed. Content on this site — including game titles, odds displays, and account-wallet functions — is presented for use only in eligible regions. If our records or your own activity suggest access from an ineligible region, we may place your account under review and request documentation before restoring full access. These conditions apply regardless of the device or network you use to connect.
Used for account deposits and withdrawals where local law permits.
Available as a verified payment rail for eligible Philippines accounts.
Bank-linked transfers processed through this rail for supported accounts.
This policy applies to your account activity on plush ph and the transactions you initiate through it. It does not extend to third-party services you reach from our platform. Review the four scope areas below so you know exactly where these terms apply.
Login, session management, and account-wallet actions fall within this policy. The terms govern how we hold your credentials and what we do when access is disputed or flagged.
Deposits and withdrawals processed through GCash, GrabPay, or PESONet are covered. We record these in your account history; the payment provider's own terms govern their side of each transfer.
Game titles, odds, and table displays are covered while you are on plush ph. We do not warrant accuracy of any data served by a third-party feed beyond what is shown in the verified lobby.
Links or integrations to external providers — including payment apps and game studios — are governed by those providers' own policies. We are not liable for their terms, data handling, or service availability.
You have concrete actions you can take at any point in relation to the data and records we hold on your account. Your transaction history is visible in the account dashboard after login — each deposit and withdrawal through GCash, GrabPay, or PESONet is listed there with its date and status. If a record appears incorrect, you can raise a correction request through our support channel, and we will review it against our system logs. Personal details such as your registered name, contact number, and linked payment method can be updated by following the fields shown in account settings; some changes require identity verification before they take effect. For policy questions that go beyond what is addressed in this page — such as how long we retain particular data or how a restriction on your account was applied — you can submit a written request through the support contact route listed in this page. We aim to respond to policy queries in the order they are received.
Open the account dashboard after login to see your full transaction history, including GCash and GrabPay entries, with status and dates.
Update your registered name, contact number, or linked payment details through account settings. Identity verification may be required for certain changes.
Submit a written request to our support team for any policy matter not addressed here — data retention, account restrictions, or how a specific rule was applied.
For account access issues related to this policy, reach out through the contact paths listed in the support section below and include your account reference.
Policy questions and account-rights requests are handled through the same support channels as general account help. When you contact us about a legal or policy matter, include your account reference number and a brief description of the issue so we can route it to the right team without delays.
The chat widget in your account panel connects you directly to our support team. Use it for urgent policy or account questions that need a prompt reply.
Send detailed policy requests — including data queries and correction requests — to our support email address shown in the account help section after login.
The help centre inside your account lists current policy documents, contact forms, and the steps to follow for formal correction or access requests.
We hold account data only for as long as it is needed for the purpose it was collected — transaction records, verification documents, and session logs each have separate retention periods. Cookies on plush ph are used to maintain your session state across the devices you switch between, and to remember preferences such as your preferred lobby view. You can manage cookie settings through your browser; clearing session cookies will require you to log in again on that device. Account security relies on the credentials you set at registration, combined with verification steps we apply when unusual access patterns are detected. We do not store full payment credentials — GCash, GrabPay, and PESONet transactions are processed through each provider's own secure channel. To request a copy of the data we hold on you, or to ask us to delete data where that is permitted under applicable law, contact us through the support route on this page.
Transaction records, identity documents, and session logs are kept for separate periods determined by applicable law and our internal policy. You can ask which period applies to your account data via the support contact route.
Session cookies keep you logged in as you move between lobby, wallet, and account settings on the same device. Preference cookies remember your display choices. Manage both through your browser settings.
We apply verification checks when access patterns on your account change — such as a new device or location. Keep your login credentials private; we will never ask for your password through chat or email.
Full GCash, GrabPay, and PESONet credentials are never stored on our platform. Each transfer is processed through the respective provider's secure channel; only the transaction reference and status appear in your account history.
These answers address the policy questions we receive most often. For anything not covered here, use the support contact route listed above.
We do not publish a licence claim on this page. Access to plush ph depends on local law and is available only in eligible regions. If you are unsure whether access is permitted where you are located, consult local legal resources before using your account.
Send a written data request through the support email listed in your account help centre after login. Include your account reference and a description of what you want to know. We will respond in line with the applicable retention and access rules.
Deletion requests are assessed against applicable law and our retention obligations. Some records — particularly those tied to GCash, GrabPay, or PESONet transactions — may need to be kept for a legally required period. Submit your request through the support contact route and we will advise on what can be removed.
You will see a notification in your account when a restriction is applied. Reach out through live chat or email support with your account reference. We will explain the reason and, where applicable, the documents or steps needed to lift the restriction.
The version published on this page at the time you access your account is the current one. We may update these terms when required by changes in applicable law or platform operations. Continued use of your account after an update constitutes acceptance of the revised terms.
Our policy covers the transaction record on our side — the entry in your account history, the status, and how we handle disputes. The GCash or GrabPay provider's own terms govern their processing. Both sets of terms apply to a single transaction.